FREQUENTLY ASKED QUESTIONS
Shipping Method: We currently only offer Economy shipping, through UPS & OSM. It's most cost effective for you, and the easiest way for us to manage physical deliveries. All physical purchases (i.e. Swag) are shipped from Detroit, MI.
Shipping Times: Range from 1-6 business days for destinations in the United States, but could take longer given COVID delays and during Holidays. International orders could take 1 - 2 weeks to arrive at their destination.
Shipping Costs: Shipping is based on the distance your purchase will travel to its destination, as well as the weight of your heaviest item plus a reduced rate for each additional item.
To find out about specific shipping costs, please check out our Shipping page.
Purchases of physical goods (Swag) from The Treasure Hunt Builder Shop can be returned and refunded if they have a manufacturing defect, are postmarked within thirty (30) days of the purchase date, and are in new and unused condition, with all original tags and labels attached.
To initiate a return, please email our customer service center at firstname.lastname@example.org, to receive instructions for returning the item. The Treasure Hunt Builder will cover the cost of return shipping, at an Economy flat rate, as part of the return transaction.
Please be aware that due to the nature of digital Treasure Hunt PDF files, digital downloads cannot be returned. If you found an error with a digitally downloaded product, or were not completely satisfied with your digital purchase, please let us know so we can fix our error and ensure you and your students have a positive experience with our treasure hunts.
For our complete Returns & Refunds Policy, please visit Returns & Refunds
Cancelling a subscription will not delete a member's account. Members who have set up an account, and customized treasure hunts or downloaded stock treasure hunts in the past, will continue to have access to their treasure hunt files through their 'My Account' page.
If a monthly subscriber chooses to cancel their subscription, they will maintain accesses to their subscriber benefits through the end of the billing cycle (current month).
If an annual subscriber chooses to cancel their subscription, they will maintain accesses to their subscriber benefits through the end of the billing cycle (current year).
Permanently Close Account
If you wish to close an account permanently, please click the close account link on your account details page. Please be advised that we cannot undo this step later, and your customized treasure hunts will be permanently deleted along with your account.
Digital downloads may only be used on personal computers or printed for personal use, and may only be used by individuals within the same household, which is defined as any person or group of people who have the same housing accommodations as their main residence. Files downloaded may not be shared with anyone outside the purchaser's household.
Files downloaded may not be used for any commercial purpose (in any way in which you charge money or collect fees), and may not be used in products for resale, license, or other distribution. Files may not be used in advertising.
Please see our End User License Agreement for the complete Content License and Digital Downloading Terms.